Support that actually responds

We’re Here to Help

Reach us through email, Instagram, or our 24/7 chat bot. Pick what’s fastest for your situation.

Typical response: < 24h
Official support channels
Chat bot: instant

Email

Official inquiries

bitbandyevents@gmail.com

Best for account issues, receipts, compliance questions, and detailed troubleshooting.

Response: Within 24 hours

Instagram

Updates & community

@bitbandy

Best for quick questions, announcements, and event highlights.

Response: Within 12 hours

Chat Bot

Instant help

Available Now

Get instant answers—click the chat icon on the bottom-right.

Response: Instant

Choose Your Support Channel

Different questions, different channels. Pick what matches your need and urgency.

Email Support

Within 24 hours

bitbandyevents@gmail.com

For detailed inquiries, account issues, and official correspondence.

Best For
Technical issuesAccount problemsLegal mattersBusiness inquiries
Send Email
Within 24 hours

Instagram

Within 12 hours

@bitbandy

For updates, community engagement, and quick questions.

Best For
Event promotionsCommunity updatesQuick questionsFeature requests
Visit Instagram
Within 12 hours

Live Chat Bot

Instant

Bottom-right corner

24/7 automated assistance for common questions.

Best For
FAQ answersQuick troubleshootingPlatform guidanceImmediate help
Instant

Why We Don’t Use Contact Forms

Direct channels reduce delays and help us respond with full context. You’ll get:

  • Faster response times
  • Direct communication with support
  • Better tracking of your request
  • More accurate solutions
24/7 ASSISTANT

Instant Answers, Anytime

Use the chat bot for common questions and quick troubleshooting. If it can’t help, it points you to the best channel.

Bitbandy Assistant

Online • Always available

Hi! How can I help you today?

How do I transfer tickets?

Go to your dashboard, open your ticket, choose “Transfer”, then enter the recipient’s email.

Online • 24/7

What the Chat Bot Helps With

Ticket Assistance

Buying tickets
Transfers
Resale

Payment Support

Checkout issues
Wallet questions
Payment status

Event Info

Dates & venue
Organizer info
Entry rules

Account Help

Password reset
Security
Profile updates

Technical Support

Login issues
Page errors
Bug reports

Security Questions

Account safety
Secure payments
Data protection

Tips for Faster Answers

  • •Mention the event name and your email (if relevant).
  • •Use keywords like ticket, payment, wallet, event, or account.
  • •If it’s urgent or complex, email support with screenshots.
Email Support

Frequently Asked Questions

Search and filter to find answers quickly. If you’re still stuck, open the chat bot or email support.

Showing 15 of 15 FAQs
15
FAQs Available
24/7
Chat Bot
95%
Questions Resolved
<24h
Email Response

Still Need Help?

We’ll help you resolve issues fast—use the chat bot for instant answers or email for official support.

Response within 24 hours
Dedicated support team
24/7 automated assistance